How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to improve our website in order to better serve you.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

Conditions of Ticket Sale

• You must present a valid ticket/e-ticket when entering the Festival. Removing any part of, altering or defacing the ticket may invalidate your ticket.
• Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
• We reserve the right to provide seats at an alternative session to those specified on the ticket should the staging of the session so reasonably require.
• Some sessions may be filmed or recorded; buying a ticket affirms your consent.
• Unauthorised use of cameras, mobile phones, video cameras or any other recording equipment is not allowed at any of the sessions.
• Festival management reserves the right to refuse admission in reasonable circumstances.

Restrictions and Prohibitions
Smoking is prohibited in all of our indoor or covered locations at the Festival. This includes the use of e-cigarettes and personal vaporisers.

Latecomers
Please arrive in plenty of time for your session. It is not always possible to admit latecomers once the session has started. If a suitable break, or interval occurs it may be possible to allow access, however the management reserves the right to refuse admission in reasonable circumstances.

Refunds
The Festival cannot refund money but may be able to exchange tickets subject to availability.

Changes to Programme
Speakers and/or content are subject to change. We cannot refund tickets if speakers have cancelled but the event is still taking place. The event organiser reserves the right to change artists or the programme as necessary.

Lost Property
During the festival lost property will be taken to the Information Point located in the festival Box Office. Once the festival ends all unclaimed lost property will be passed to the hotel concierge. Items will only be kept for a period of fourteen days following the last day of the festival.

Neither we, nor Cliveden House, will be responsible for any loss, theft or damage of your personal belongings.

Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Festival.

If ticket holders have any special requirements, prior notice should be provided when booking tickets. Please contact info@clivedenliteraryfestival.org

Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.